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Our Policies

Your Skincare Policies: Transparency, Quality, and Customer Satisfaction Guaranteed.

Terms and Conditions - Purchasing Facial Products

1. Acceptance of Terms
By making a purchase on the Dvir Skincare website, you agree to comply with these Terms and Conditions.

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2. Product Information
We strive to provide accurate and up-to-date product information, including descriptions, ingredients, and usage instructions. However, we do not guarantee the accuracy, completeness, or reliability of the information provided. Use products at your own risk.

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3. Pricing and Payment
All prices are listed in the specified currency and are subject to change without notice. We reserve the right to modify or adjust prices at any time.

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Payment for the purchased products is required at the time of placing the order. We accept payment through secure methods mentioned on our website.

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4. Order Confirmation and Fulfillment

  • Upon placing an order, you will receive an order confirmation email containing the details of your purchase. This email does not guarantee product availability or shipment.

  • We reserve the right to reject or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

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5. Shipping and Delivery
Refer to our Shipping Policy for information on shipping methods, timeframes, rates, and restrictions applicable to your location.

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6. Returns and Refunds
Refer to our Return and Refund Policy for information on returning products, eligibility criteria, and the refund process.

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7. Intellectual Property
All content, including text, images, logos, and trademarks on our website, are the property of Dvir Skincare and protected by intellectual property laws. Use without permission is prohibited.

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8. Privacy and Data Protection
We respect your privacy and handle personal information in accordance with our Privacy Policy. By making a purchase, you consent to the collection, use, and disclosure of your information as outlined.

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9. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from the purchase, use, or misuse of our products.

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10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction, and any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

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11. Amendments
We reserve the right to modify, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically for any changes.

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Remember to seek legal advice to ensure that your Terms and Conditions accurately reflect your business and comply with the laws and regulations of your jurisdiction.

Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as outlined.

Return Policy

We strive to ensure your complete satisfaction with our facial products at Dvir Skincare. If for any reason you are not entirely satisfied with your purchase, we offer a flexible return and refund policy.

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1. Returns:

  • You may return unopened and unused products within 14 days of the purchase date.

  • To initiate a return, please contact our customer support team with your order details.

  • The returned items must be in their original packaging and in resalable condition.

  • Customers are responsible for any return shipping costs incurred.

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2. Refunds:

  • Once we receive and inspect the returned items, we will issue a refund to the original payment method.

  • Refunds will be processed within 5-7 business days from the receipt of the returned items.

  • Please note that shipping charges are non-refundable.

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3. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us within 48 hours of delivery.

  • We will arrange for a replacement or provide a full refund, including any applicable shipping charges.

  • Please note that our return and refund policy applies only to products purchased directly from Dvir Skincare.

  • For purchases made through authorized retailers, kindly refer to their respective return and refund policies.

 

For any further assistance or inquiries regarding returns and refunds, please reach out to our customer support team at hen@dvirskincare.com

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Note: This return and refund policy is subject to change without prior notice.

Shipping Policy (USA Only)

At Dvir Skincare, we are committed to providing a smooth and efficient shipping experience for our customers within the United States. Please review our shipping policy guidelines below:

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1. Shipping Methods:

  • We offer standard shipping for all orders within the United States.

  • The shipping carrier and method will be determined based on the package weight and destination.

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2. Order Processing Time:

  • Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.

  • Please allow for additional processing time during peak seasons or promotional periods.

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3. Shipping Timeframes:

  • The estimated shipping time for standard shipping within the United States is usually between 3-7 business days.

  • Please note that unforeseen circumstances or carrier delays may affect the delivery timeframe.

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4. Shipping Rates:

  • Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination within the United States.

  • The applicable shipping charges will be displayed during the checkout process.

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5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Use the provided tracking number to monitor the progress and estimated delivery date of your package.

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6. Shipping Restrictions:

  • We currently ship within the United States only.

  • Please ensure that the shipping address provided is accurate and complete to avoid any delays or misdelivery.

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If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team at hen@dvirskincare.com

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